Skip to main content

IT support doesn’t really seem like that big of a deal, right? That is … until you need it. And then, suddenly, it’s the biggest deal there ever was and ever will be.

But why is this exactly? Why is it that your need for IT support is always so sudden and always so drastic? Well, we’re about to tell you.

Here are 4 of the biggest reasons your company desperately needs dedicated IT support.

So you can stop moonlighting as a technician.

Odds are, you were hired to do a job. Maybe you’re an accountant. Maybe you’re an office manager. Or maybe you’re a marketing executive. However which way that cookie crumbles, you were hired to play a specific role within a company. You were not hired to be your role plus an on-call technician.

When you’re required to moonlight as a technician from time-to-time, nothing good can come of it. Not only are you trying to focus your energy in two different areas at once, but you’re not 100% trained to manage hardware, software, and everything in-between. Since IT is a confusing mess of a black hole, the only people that should be touching your company’s technology is someone who is 100% trained to do so  

So you can stop pulling, prodding, and poking.

What’s the first thing that you and your coworkers do when a piece of technology breaks down? Well, that is, after all the grunting and foul language? I bet it has a little something to do with pulling, prodding, and poking at things that don’t need to be pulled, prodded, and poked at…

Technology is expensive, and it’s downright volatile. Pull, prod, or poke the wrong thing and it might never work again. If you’re willing to take that chance, then cool. Pull, prod, and poke all day long. But if you’re not, then leave the pulling, prodding, and poking to the professionals.  

So you can stop losing hours or days worth of work.

Losing data is easy. It’s easier to lose data than it is to recite the alphabet. Than it is to count to ten. To tie your shoes. Or to breathe air. It’s easy. So. Very. Easy.

Click a link in the wrong email. Data gone. Drop your laptop on the way into work. Data gone. Lose your phone in the grocery store. Data gone. It happens, and it happens all day, every day.  

If you’re on your own and you lose data, it’s usually gone for good. On the other hand, if you have dedicated IT support and you lose data, it can typically be recovered. Clearly, one situation is better than the other.  

So you can stop jumping in and out of IT emergencies.

What happens when you’re working, working, working and then suddenly, there’s an IT issue?

An emergency.

That’s right. An emergency happens. Well, only if you don’t have IT support. In this case, you have to drop everything and spend hours hunting down a qualified, inexpensive IT provider who can check out your issue at some point in the next…  uh… month?

When you have IT support, it’s not an emergency. It’s a minor hiccup that basically lasts just as long as a hiccup lasts.

If you want to learn more about dedicated IT support, feel free to send us a message. We have decades of combined experience provided fully managed IT services and solutions to businesses of all shapes and sizes.

Rebecca Moore

Sales and Marketing Specialist at Stronghold Data